These are the topics covered by the Customer Service Essentials quiz questions. Mutliple-choice answers are shown on the training but not below.
Checkout the EHS Training Overview or learn more about the specific features:
Assign training to your team and let the system monitor tasks and statuses.
Run status reports to see which team members are expiring or have out-of-date training.
Export your training to an ISN spreadsheet that is ready for upload to ISNetworld.
Build lessons with documents & quizzes and let your team complete training online.
Have team members redo training or assign one-off training to employees that don't normally need it.
Conduct in-person training sessions, then send each employee a task to e-sign that they completed the training.
Build your own lessons for employees to complete online using text, videos, PowerPoint, quizzes, or even SCORM/AICC files.
The 2020 Training add-on offers additional resources like a pre-built training course library that you can drop in or edit.
2020 Training also offers full analytics for your computer based training (CBT) such as duration or quiz performance.
Collect electronic signatures when training is completed online, in the classroom, or even for historic trainings.
Load your historic training dates into KPA EHS via a dataload Excel spreadsheet.
Your IT group has full access to training & completion dates so you can easily move KPA EHS data into other systems.
Instantly translate your lessons into 100+ languages including text, bullet points, quizzes, and narration.